Initially, adhere to the facts of the case and
do not allow emotions to become involved
But letters are a theater for conflicts or disputes.
sarcasm and irony as well as putting strong opposite emotions into the reading of the message is priceless.
as in any improv the audience can change the
parameters changing the complaint, actors attitude,issuing
commands: "begin to like him" etc.
Talk to your partner or ask the audience for the situations
Chose to read your own letters by pretending to type/write as you improvise .
Or you canread the other's letters by adding your own thoughts in as asides or emotions in
their delivery Then silently reply with grimaces and gestures when your partner "reads". This can can get pretty silly.
Remember you are two so listen and react to the other.
Starting off with
dear sir or madam,
to whom it may concern,
and ending with
Yours Faithfully, Kind Regards,
All the best
your humble servant
Of course as the skit unfolds these titles and phrases
By the way, if the letter becomes personal or confidential
Mark private', top secret or 'Strictly Confidentia
Don't forget that you can try to inform a supervisor or two.
mail order bride or husband (get a new one?)
frequent wrong telephone number complaint.
Appliance (washing machine, dryer, refridgerator) acting strangely
Cable television, portable telephone, internet subscription
How about as a repeating theme? Each student is given a different personlity
one overly helpful employee battling against
bureaucratic restraints or totally disgruntled etc
A customer who must complain but is the official
peacemaker in their family or the most irritating person on this planet and so on